About the Role
You Will: ● Be an expert on our electronic health record system and provide initial and post onboarding training via video call training sessions ● Utilize internal resources to provide support and training customized to the provider’s needs ● Serve as the primary point of contact for our network of providers to ensure each one receives the highest level of support ● Responsible for answering provider questions in a timely manner by effectively problem solving and working across internal departments to troubleshoot issues ● Communicate with providers via phone, email, and video calls ● Collaborate with internal care coordination and billing teams to resolve issues and questions ● Analyze current onboarding process and develop new operational processes to streamline and improve provider experience ● Become the voice of our providers and collect feedback to continually to drive forward improvements and enhance the both the provider and patient experience You Have: ● 1+ year of customer support, account management, or similar experience ● Bachelor’s degree from an accredited college or university ● Outstanding customer service skills, including the ability to interact with all types and skill levels of individuals ● Excellent communication skills, both written and verbal ● Ability to work independently and demonstrate initiative ● Passionate about teaching / training / and helping our providers Ideally You Have: ● Experience at a startup, healthcare, or technology company ● Previous experience with EMR/EHR system implementation or support ● Experience working with product / software development
Requirements
Customer Support (1+ year)
Bachelor's degree or higher
About the Company
Who we are At Path we believe behavioral health should be treated with the same respect, right, and focus of other chronic diseases. We’re building the future of mental health, and in 20 years we’ll look back and be astounded that we ever treated the physical before the mental. What we’re solving Over 65 million Americans suffer from a treatable mental health issue - that’s 1 out of every 5 people. Today it’s difficult to find a provider, and for those with complicated conditions, it’s nearly impossible to find coordinated care. We’re here to fix this. How we’re solving Path is at the intersection of tech + mental health with thousands of therapists, psychiatrists, and other mental health services delivering care through a virtual first approach. Our platform matches patients with exactly the right person for their needs, whether it’s experience with a certain condition, gender, race, location, life experience, etc.